Privacy Policy

Last updated: March 2026

Who we are

Remote Court Users Ltd (company number 13149643) operates the website https://remotecourtusers.com and the client portal at rcu.cmd-shift-r.com. We are an administrative service that facilitates the transfer of County Court Judgments to the High Court for enforcement. We are not a law firm and are not regulated by the Solicitors Regulation Authority.

What data we collect

We collect personal data in the following ways:

  • Contact form submissions: Name, email address, telephone number, and the nature of your enquiry.
  • Client portal accounts: Name, email address, business details, and case information necessary to process your transfer-up application.
  • Email correspondence: Information you provide when contacting us directly via email.

Lawful basis for processing

We process your personal data on the following lawful bases under the UK GDPR:

  • Contract: Processing necessary to perform a contract with you or to take steps at your request prior to entering into a contract (e.g., processing your transfer-up application).
  • Legitimate interests: Processing necessary for our legitimate business interests, such as responding to enquiries and improving our services.
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

How we use your data

  • To process your transfer-up application and manage your case.
  • To respond to your enquiries and provide information about our services.
  • To communicate with you about the progress of your case.
  • To comply with legal obligations.

Third-party processors

  • Netlify: Website hosting and contact form processing.
  • Stripe: Payment processing for service fees.
  • High Court Enforcement Officers: Case details shared as necessary to facilitate enforcement after transfer.

Cookies and analytics

This website uses Plausible Analytics, a privacy-focused analytics tool that does not use cookies, does not collect personal data, and does not track individual visitors. No cookie consent banner is required because no cookies are set by our analytics.

Essential cookies may be used by the client portal for session management and authentication. These are strictly necessary for the portal to function and do not require consent.

Data retention

Contact form submissions are retained for 12 months, after which they are deleted. Client portal data and case information are retained for 6 years from the date the case is closed, in line with the Limitation Act 1980. You may request earlier deletion where there is no legal obligation to retain the data.

Your rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal retention requirements.
  • Restriction: Request that we restrict the processing of your data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at enquiries@remotecourtusers.com.

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

Remote Court Users Ltd
Company number: 13149643
Email: enquiries@remotecourtusers.com